Payment / Delivery / Returns

Payment

At KCRUSH, we have made the payment process as simple and convenient as possible.

You can securely pay for your order using any bank card: Visa, MasterCard, or MIR.

Shipping

Russia, Belarus and Kazakhstan

We ship orders to Russia, Belarus, and Kazakhstan via CDEK.

The shipping cost is calculated automatically at checkout.

Processing and Delivery Times

K-food (from Almaty): 5–15 days

If the item is in stock, the estimated processing and delivery times are as follows:

Order processing and packaging: 1-3 days
Transfer to the shipping service: 1-2 days
Delivery to Russia, Belarus, and Kazakhstan: on average about 10 days

All timeframes are approximate and may vary slightly depending on the workload of the shipping services.

K-pop (from Korea): 14–37 days

Items are shipped from our warehouse in Korea. Estimated delivery times are as follows:

Delivery from Korea to our warehouse: 6-17 days
Transfer to the shipping service: 1-2 days
Delivery to Russia, Belarus, and Kazakhstan: around 10 days

Delivery times are approximate and may vary depending on logistics and the workload of the shipping services.

Pre-order

For pre-order items, delivery times are calculated from the official release date.

Once the product arrives at our warehouse, standard order processing and shipping will begin.

In rare cases, shipping after the release date may take from 1 week to 1 month.

Important

All delivery times are approximate and may vary slightly. Delivery times can be affected by international logistics, customs clearance, the workload of shipping services, as well as public holidays and weekends.

If there is a significant delay, the KCRUSH team will notify you in advance.

Return & Exchange Policy

At KCRUSH, we carefully handle every order and want your purchases to bring you joy.

Albums, CD / DVD and Music Products

Music albums, CD, DVD, and other audio or video products cannot be returned or exchanged in accordance with applicable laws.

If an item is missing

Please record a continuous unboxing video, starting from the moment you open the shipping box.

If an unboxing video is not available

Unfortunately, without an unboxing video, we will not be able to review claims regarding missing items inside the product.

If the item arrived defective or damaged

If you received a defective or damaged item, please contact us and provide the following:

a photo of the package
a photo of the defect
an unboxing video (if available)
your order number

We will carefully review the situation and do our best to offer a fair solution.

Please note

Damage to the outer packaging that does not affect the product itself may occur during international shipping and is not always considered a valid reason for a return or exchange.