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Payment / Delivery / Returns
Payment
At KCRUSH we have made payment as simple and convenient as possible for you.
You can pay for your order securely with any bank card: MIR, T-Pay, SberPay, YooMoney wallet and bank card Visa, MasterCard.
Delivery
We ship orders to Russia, Belarus and Kazakhstan via CDEK.
The delivery cost is calculated automatically at checkout.
Processing and delivery times
If the item is in stock, the estimated processing and delivery times are as follows:
- Order processing and packing: 1 to 3 days
- Handover to the delivery service: 1 to 2 days
- Delivery within Russia, Belarus and Kazakhstan: about 10 days on average
These times are estimates and may vary slightly depending on the workload of delivery services.
Items are shipped from our warehouse in Korea. Estimated delivery times:
- Delivery from Korea to our warehouse: 6 to 17 days
- Handover to the delivery service: 1 to 2 days
- Delivery within Russia, Belarus and Kazakhstan: about 10 days
Times may vary slightly depending on logistics and delivery services.
For pre-order items, delivery times are counted from the official release date.
Once the item arrives, standard order processing and shipping begin.
In rare cases, shipping after the release may take from 1 week to 1 month.
All delivery times are estimates and may vary slightly. They can be affected by international logistics, customs clearance, the workload of delivery services, as well as holidays and weekends.
If there is a significant delay, the KCRUSH team will be sure to notify you.
Return and exchange policy
At KCRUSH we take care with every order and want your purchases to bring you joy.
Music albums, CDs, DVDs and other audio and video products cannot be returned or exchanged in accordance with the law.
Please record a continuous unboxing video, starting from the moment you open the box.
Without an unboxing video, we will not be able to consider claims about missing included items.
If you received a defective or damaged item, please contact us and send:
a photo of the packaging;
a photo of the defect;
an unboxing video, if possible;
your order number.
We will be sure to look into the situation and do our best to offer a fair solution.
Damage to the outer packaging that does not affect the product itself can occur during international shipping and is not always grounds for a return or exchange.
